Managing a Virtual Workforce 
A pivotal component is virtual communication & virtual management skills.
Corinne Miller
corinne@innovatingresults.com
847-732-7061
11 APR -- Corinne is the featured speaker at the NAAAP event, downtown Chicago, EFFECTIVE COMMUNICATION IN A VIRTUAL WORLD. Register.
NEW PRODUCT!
VIRTUALIZE IT YOURSELF!
FOR ANYONE WHO WANTS TO CREATE GREAT VIRTUAL TRAINING OR CONVERT EXISTING CONTENT!
YOU GET POWERPOINT SLIDES, WEBEX TRAINING, and ACCESS TO VIDEO INSTRUCTIONS.
IMMEDIATE ROI! CHECK IT OUT!
HOT OFF THE PRESSES!
Michael Allen's 2012 E-Learning Annual
Read Corinne's compelling chapter on E-LEARNING INNOVATIONS where she looks back at e-learning through an innovation lens and uses those e-lessons to predict the future. Excerpt. Purchase.
4 JULY - WHAT'S INHIBITING TELECOMMUTING? Corinne is July guest blogger for University of Wisconsin The Center for the Study of the Workplace.
10 MAY - SE Wisconsin Learning Leaders Conference at Harley-Davidson Museum. Corinne presented "Managing BlindTM: Redefining Management in a Global Virtual World"
RECORDING...Intercall presents a free 60-min webinar "Managing BlindTM: Redefining Management in a Global Virtual World" by Corinne Miller
Corinne answers questions from webinar.
RECORDING...24 Feb - WorkforceChicago presents a free 60-minute webinar "How Learning Helped Pave the Way to Industry Leadership" by Jane Dowd. Webinar Design, Coaching & Moderating by Corinne Miller.
With globality and flexible work arrangements, our workforce can be anywhere in the world...down the hall, on another floor, in another building, in a different state, or in a different country.
SO WHAT'S THE BIG DEAL? Regardless of where your workers are located, the management and leadership principles are the same. However, the approaches and techniques in which you execute them is vastly different when workers are virtual. Ignore the difference, and fail.
CAUTION!!!Be careful who trains and coaches your managers on the topic of a virtual workforce.
Someone reading from a script or a facilitator manual will fail at this - as soon as your participants ask a question that goes "off script" they'll be in trouble!
Be sure to enlist a trainer or coach who has personal experience in this arena AND is also an effective trainer. I've trained 100's with top scores.
Find more offerings from Corinne at innovatingresults.com
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TIPS
Watch interviews with BlueCross BlueShield & Baxter managers for tips
Attack any inkling of conflict NOW.
In a physical environment, managers use visuals and interactions to perceive conflict. Many times they'll wait and watch. You can't do that in the virtual environment because...
by the time you gather "enough" information to convince yourself there's conflict, it is too late.
Conflict in a virtual setting must be attacked at the moment you even have an inkling. Ask a lot of questions, drill down, and dive in to avoid one of the biggest pitfall in virtual management.
Evolve your language.
How you speak reflects your paradigm, how you think, and how your workers will perceive your attitudes and biases.
