Managing a Virtual Workforce                    

We must position the world for success in this virtual business world.
A pivotal component is virtual communication & virtual management skills.
I am on a mission to share my expertise to make it happen.

Corinne Miller

Check out Corinne & Robin's chapter on THE PERFECT STORM: INFORMAL + LIVE + VIRTUAL + TRAINING in Continuous Learning: Delivering CONSISTENT Business Results. Free excerpt here.

JUNE - Check out Corinne's article in June's CC-ASTD Training Today magazine on THE EIGHT GREAT LEARNING NEEDS FOR THE VIRTUAL WORKFORCE here.

16 Aug: Catch Corinne's "Interaction and Collaboration Techniques for vILT" at the Chicago eLearning and Technology Showcase conference.

17 May - Corinne is a guest blogger on Intercall's Blog...Can Virtual Training Be More Costly Than Classroom Training?

11 APR -- Corinne is the featured speaker at the NAAAP event, downtown Chicago, EFFECTIVE COMMUNICATION IN A VIRTUAL WORLDSlide set here.

Michael Allen's 2012 E-Learning Annual
Read Corinne's compelling chapter on E-LEARNING INNOVATIONS where she looks back at e-learning through an innovation lens and uses those e-lessons to predict the future. Excerpt. Purchase.

4 JULY - WHAT'S INHIBITING TELECOMMUTING?  Corinne is July guest blogger for University of Wisconsin The Center for the Study of the Workplace.

10 MAY - SE Wisconsin Learning Leaders Conference at Harley-Davidson Museum. Corinne presented
"Managing BlindTM: Redefining Management in a Global Virtual World"

RECORDING...Intercall presents a free 60-min webinar "Managing BlindTM: Redefining Management in a Global Virtual World" by Corinne Miller
Corinne answers questions from webinar.

RECORDING...24 Feb - WorkforceChicago presents a free 60-minute webinar "How Learning Helped Pave the Way to Industry Leadership" by Jane Dowd. Webinar Design, Coaching & Moderating by Corinne Miller.

With globality and flexible work arrangements, our workforce can be anywhere in the world...down the hall, on another floor, in another building, in a different state, or in a different country.

SO WHAT'S THE BIG DEAL?  Regardless of where your workers are located, the management and leadership principles are the same. However, the approaches and techniques in which you execute them is vastly different when workers are virtual. Ignore the difference, and fail.

Be careful who trains and coaches your managers on the topic of a virtual workforce.

Someone reading from a script or a facilitator manual will fail at this - as soon as your participants ask a question that goes "off script" they'll be in trouble!

Be sure to enlist a trainer or coach who has personal experience in this arena AND is also an effective trainer. I've trained 100's with top scores.

Find more offerings from Corinne at

Participant verbatim written comments from Corinne's webinar on
"Shifting Your Paradigm: Effective & Efficient Virtual Communication"

"Corinne - you did a fantastic job! This meeting was very engaging...a lot of times meetings like this are terrible. Some of our big leaders need to attend this! The fastest 1.5 hour meeting EVER. Thank you, Thank you, Thank you!!"

"This was a very eye opening session and took 3 pages worth of notes! I truly appreciate the time you spent with us, this is invaluable to me at this point in my career!"

 now have a note on the wall above my desk that just says Imagine. :)"

(download here)

(download here)


Watch interviews with BlueCross BlueShieldBaxter managers for tips

Attack any inkling of conflict NOW.

In a physical environment, managers use visuals and interactions to perceive conflict. Many times they'll wait and watch. You can't do that in the virtual environment because...

by the time you gather "enough" information to convince yourself there's conflict, it is too late.

Conflict in a virtual setting must be attacked at the moment you even have an inkling. Ask a lot of questions, drill down, and dive in to avoid one of the biggest pitfall in virtual management.

Evolve your language.
How you speak reflects your paradigm, how you think, and how your workers will perceive your attitudes and biases.

More Tips...

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